Kate Mellor Virtual Assistant Services ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you:
Visit our website at katemellorva.co.uk;
Contact us via our website, email, telephone or social media;
Engage us to provide virtual assistant or business support services; or
Subscribe to receive marketing communications from us.
We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 ("PECR").
2. Data Controller
Kate Mellor Virtual Assistant Services is the Data Controller responsible for your personal data.
Contact Details
Business Name: Kate Mellor Virtual Assistant Services
If you have any questions regarding this Privacy Policy or the way we handle your personal data, please contact us using the details above.
3. Personal Data We Collect
We may collect, use, store and process the following categories of personal data:
Identity Data
Name
Job title
Business name
Contact Data
Email address
Telephone number
Postal address (where provided)
Business Information
Information relating to your business requirements
Information necessary to provide our services
Technical Data
IP address
Browser type and version
Device information
Operating system
Website usage information
Marketing Data
Preferences relating to marketing communications
Communication preferences
Correspondence Data
Information contained in emails, enquiries, contact forms and communications with us
4. How We Collect Personal Data
We collect personal data when:
You submit an enquiry through our website;
You contact us by email, telephone or social media;
You engage our services;
You subscribe to our marketing communications;
You interact with our website through cookies and analytics technologies.
5. How We Use Your Personal Data
We only process personal data where we have a lawful basis to do so.
6. Data Processor Services
As part of providing virtual assistant and business support services, we may process personal data on behalf of our clients.
In these circumstances:
Our client remains the Data Controller;
We act as a Data Processor;
We process personal data only in accordance with our client's instructions and applicable data protection laws;
Appropriate confidentiality and security measures are maintained at all times.
7. Sharing Your Personal Data
We do not sell personal data.
We may share personal data with trusted third parties where necessary to operate our business and provide services.
These may include:
Website hosting providers;
Email service providers;
Cloud storage providers;
IT support providers;
Accounting software providers;
Payment processors;
Marketing service providers;
Professional advisers including accountants, insurers and legal advisers.
We require all third parties to respect the security of personal data and process it in accordance with applicable law.
8. International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including:
UK adequacy regulations;
The UK International Data Transfer Agreement (IDTA);
Standard contractual clauses or other legally approved transfer mechanisms.
9. Data Security
We implement appropriate technical and organisational measures designed to protect personal data from unauthorised access, disclosure, alteration or destruction.
These measures may include:
Strong password management;
Multi-factor authentication;
Device encryption;
Secure cloud storage;
Access controls;
Anti-virus and security software;
Regular software updates.
While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, tax and accounting requirements.
Typical retention periods include:
We may retain information for longer where required by law or to establish, exercise or defend legal claims.
11. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
Ensure the website functions correctly;
Understand how visitors use the website;
Improve performance and user experience.
You can manage cookie preferences through our cookie banner and browser settings.
For further information, please see our Cookie Policy.
12. Your Rights
Under UK GDPR, you have the right to:
Be informed about how your personal data is used;
Access your personal data;
Request correction of inaccurate personal data;
Request erasure of your personal data in certain circumstances;
Restrict processing in certain circumstances;
Object to processing in certain circumstances;
Request data portability where applicable;
Withdraw consent where processing is based on consent;
Not be subject to solely automated decision-making producing legal or similarly significant effects.
To exercise any of these rights, please contact us using the details provided above.
We will normally respond within one month of receiving a valid request.
13. Automated Decision-Making
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.
14. Children's Privacy
Our website and services are intended for business users and adults.
We do not knowingly collect personal data from children under the age of 18.
If we become aware that personal data relating to a child has been collected without appropriate consent, we will take steps to delete it.
15. Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Please enable Strictly Necessary Cookies first so that we can save your preferences!
